TERMS & CONDITION | : : Welcome To Pole Princess : :

Booking Procedure If you would like to start pole dancing classes, you will need to start at level one regardless of prior dance experience. However, if you have done pole dancing specifically, you will need to speak to someone at reception to discuss a course that will suit your current level of ability. Courses can be paid upfront or through a Term Pass. Class Info and Reservations Timetables listed are subject to change at any time and teachers listed are not guaranteed. If a course doesn't reach the minimum numbers required to run when the term starts, it will be cancelled/changed and you will be notified. You will then have to option to transfer to another class or receive a full refund. Full refunds are only granted if we have cancelled a course altogether. Support classes can change/cancel on a weekly basis depending on client demand. Make-up classes As we only take a limited number of students to ensure everyone has their own pole, please make sure you can make each class that you book into every week for the duration of your course. We cannot guarantee "make-up" classes if you miss one of your classes as many classes do get booked out, nor do we offer refunds/credits. If you book a class and do not attend, it will be counted as a used class as we require 24 hours notice of any classes you can't make. If you don't attend your class one week, it does not roll over to the next week. We will only grant a make up class if you call 24 hours before your class that you can't make and providing there is space in another similar course. You can attend any of the other courses that are the same as the one you've booked at the location you are booked with. You can also attend levels lower than the one you're enrolled in but not higher or a different dance style. We cannot allow casual classes to be used as a make up class. We cannot transfer make up classes between studio locations. Please be aware we are open most public holidays. Please refer to our timetable to see if your class is running. Other Info to Note We understand that sometimes uncontrollable circumstances affect students getting to classes on time but we ask that every effort is made to arrive on time. The warm up part of our classes are essential to help prevent injuries and therefore students arriving after the warm up will be responsible to warm up alone before joining the rest of the class. Cancellation Policy A full refund on courses is allowed (minus the cancellation fee of $50 per course) if more than 14 days notice is given before the commencement of the course. You may also transfer your deposit to another course within the same term if there are places available. Pole Princess does not offer refunds under any circumstances once a course has commenced. It is advised that you make sure you can commit to an entire term before booking in. Pole Princess may offer a credit note if you need to discontinue classes for a medical reason but please be aware that this is not guaranteed so we recommend you make sure you're physically capable to complete each term. Any requests for a credit note/transfer must be made in writing. If you have a pre-existing injury we highly recommend you get clearance to participate in this type of physical activity before you book in as we cannot guarantee transfers once a course has started. It is your responsibility to make sure you can commit to the entire duration of your course before you book it as we cannot guarantee refunds/transfers due to changes of circumstances once a term has commenced. In regards to Workshops, as they are a one off event there are no cancellations/transfers or refunds if you change your mind or can't make it. We suggest you be certain you can make it before booking. Any class packs including (but not limited to) casual class packs & private tuition packs are not refundable but you can transfer them to another student if you cannot make use of it yourself. Injuries and Pregnancies If you have any current injuries that interfere with normal exercise or you may be pregnant, we require a certificate from your doctor or physiotherapist confirming you are able to participate in any of our classes. Pole Party Terms A deposit is required to secure a time & date for any party booking. Once a deposit has been made, if a booking wishes to cancel the party we require a minimum of 4-weeks notice in order to issue a refund minus a $100 admin fee. With less than 4-weeks notice, we can allow you to change your booking date once only but cannot offer a refund. We can only reserve a date for one-week until a deposit is require if you wish to secure that booking.
Direct debit terms & conditionsIn addition to our normal policy, our Term Passes also incurs extra conditions: Minimum Term Your minimum term on a Term Pass is as stated on the Direct Debit Request (DDR) form when you sign up. You will be committed to the length of the course included in your program e.g. when signing up at the beginning of a term, you will be committed to a minimum of 8-weeks as per the full term course duration. If signing up mid-term, you will only be committed to 4-weeks as per the mid-term course duration. Once the minimum term has been completed, your direct debit will automatically continue, allowing you to book into further courses and unlimited casual classes & practice sessions, until you notify the studio that you would like it cancelled. We require two-weeks notice for cancellations so please plan accordingly as we will not refund for partial payments into a new term. You can also upgrade or downgrade your DDR at this point. Cancellations To cancel any DDR (even after your minimum term has ended) you must contact the studio via email to request this providing two-weeks notice. It is your responsibility to make sure the number of payments made (taking into account the two-weeks notice) covers no more than the time you have attended a course in full. Any roll over payments will not be refunded if appropriate notice has not been given. All requests for cancellations and suspensions MUST be made in writing to the studios email address. There are no cancellation fees however you must commit to the entire term and any future terms that you have enrolled into a course for. Pay Upfront Term Pass Fees For Term Pass fees paid upfront each term, there are no refunds on the balance should you decide not to use classes for the entire term (8-weeks). You can transfer your program to another person however. Paid upfront fees do also automatically auto-renew in the last week of every term to allow you the freedom to book ahead without having to organize payment. If you do not wish to pay upfront for a new term, please make sure you give appropriate notice to reception. Suspensions There are no suspensions on a Term Pass as you need to commit to the course section of the program, as you would with our usual 8-week courses. If you are rolling on term to term and need time off within a term, we would recommend you cancel the Term Pass for that term and pay upfront for classes you wish to do until you can return to a new full term. Direct Debit Payments Direct debits are made weekly only on Mondays and commence one week in advance of the course commencement date. It is your responsibility to make sure the funds are in your account at least one day prior to deductions. If a payment declines you will not be able to attend any classes until payments have been caught up. You will also incur a failed payment fee charged by Ezidebit for every time your card declines. Access Term Passes must be purchased at the location you wish to sign up to and do classes at. If you would like to occasionally do a casual class at another location, you will need to call that location ahead of time to book in and let them know you have a Term Pass elsewhere. Upon booking you will need to pay the visiting studio a $10 access fee per visit. Transfers If you would like to transfer from one location to another permanently you can do so without further fee's however you must complete a full term at your existing studio and arrange your own join up at the new one. It is your responsibility to contact your existing studio to cancel your DDR there, providing the appropriate notice. Minimum Numbers Courses still require a minimum to run and may be cancelled before the term started if that minimum has not been reached. If this is the case, we will contact you to discuss your options moving forward. Casual classes always run unless no one has booked in. If you are the only booking for a casual class, we will notify you before the class starts to allow you to decide if you still want to attend. It is important that you attend every class you book yourself into to make sure no one else misses out on space that may have been available. Please note that casual class schedules can change at any time. You must cancel any classes you book into and can no longer make with more than 6 hours notice, otherwise you will be marked as a no-show. More than 5 no shows in a row will incur a $50 penalty and your visits may be suspended until you have paid this fee. We ask that students understand the strain it puts on a business to book spots in classes that are limited and then not show up. It is also unfair to students who would have loved that spot and may not have been able to book as it was already taken by others.