TERMS & CONDITIONS | Welcome To Pole Princess

Introductory Offers
Including, but not limited to, 14-day kickstart programs and 28-day challenges, these are only valid for the length of time stated in the offer & cannot be extended. Only valid to brand new customers of Pole Princess. You can only purchase an Introductory offer once. The Introductory Offer is non-refundable however, you can transfer it to another person before the offer is redeemed but not after one class has been used. Introductory offers are not transferrable between studios.

Booking Procedure
Bookings into classes are preferably taken online. Head to the studio location page on our website eg www.poleprincess.com.au/(location)-studio, scroll down to the timetable section, find the class/course you want and click sign up. If you are new to pole dancing and would like to start a beginners course, search for Level One Pole in the courses section. If you have previous experience and wish to know what level would be right for you, please call your preferred studio or email them on (location)@poleprincess.com.au. Please note that all services paid for are paid to the location of your choice and cannot be shared/transferred to another location.
Payment must be made upon booking & classes cannot be reserved without payment ever. To book into a class you must either have pre-purchased sessions in your account or pay at the time of booking in the studio.
Our studios reception hours differ between locations. Please note that due to the nature of our business, we are not usually open at all locations during normal business hours. The best way to book classes 24/7 is online and if you need to get in touch with us, please email us on (location)@poleprincess.com.au with a phone number and we will get back to you as soon as we re-open.

Courses (4 or 8 weeks)
To book into a course, you will be required to book the full course at the time of registering. After the first week of the course has completed, you will be able to take yourself out of future classes that you can’t attend and book yourself into a ‘make up’ class in another level the same as the one you’re registered for, a casual class or once per term you can try one level higher than your current course, just to try it out. Make up classes must all be completed within the same term otherwise they will expire. Once a term has completed, the course fee will expire.

Casual Classes
Casual class payments can only be used for casual classes. You will not be able to use a casual class payment on courses. Casual classes can be purchased individually or in a pack. The expiry for the casual class packs extend the bigger the pack is. Please make sure to check the expiry date before purchasing a casual class pass. Casual class passes are non-refundable and non-transferrable. Once a casual class pass expires it cannot be extended.

Term Passes
Term Passes can be used to book into both casual classes and courses. Term Passes are available as an upfront fee as well as weekly via Direct Debit. When purchasing a Term Pass upfront, you will be given access to all the classes on the pass immediately. For Term Pass fees paid upfront each term, there are no refunds on the balance should you decide not to use classes for the entire term (8-weeks). A Term Pass is also not transferrable. When purchasing a Term Pass via Direct Debit, you will only be given access to the weekly allowance of classes listed on the pass. If you miss a class one week, you will need to contact reception to redeem that class at another time with the same term (direct debit customers only). Once a term has competed, all the classes on the Term Pass will expire and cannot be credited into a new term under any circumstances.
Once a Term pass is purchased, we recommend you book into your desired course/s first in order to secure your spot. Once all desired courses are booked, you can choose the casual classes you prefer with your remaining classes on the pass. A Term Pass can be used to book only courses, only casuals or a mixture of both. If you run out of classes on your Term Pass before the term ends, you can top up with a casual class pass until the new term begins.

Timetables and Minimum Numbers
Timetables are subject to change at any time and teachers listed are not guaranteed. We recommend you download our free app or look at our website after 4.30pm daily to check what classes have been confirmed for the day or added/deleted from the timetable. Weekend classes are confirmed the night before by 9.30pm. Classes and courses require a minimum of 3 people to run however, in the interest of creating a great learning atmosphere, courses that are repeated on the timetable may be merged at the start of term. You will be contacted via text, phone or email should a class/course be cancelled. To avoid disappointment, classes can be booked up to 4 weeks in advance.
If a course doesn't reach the minimum number required to run when the term starts, it will be cancelled/changed and you will be notified. You will then have to option to transfer to another class or receive a full refund. Full refunds are only granted if we have cancelled a course altogether. Casual classes can change/cancel on a weekly basis depending on client demand. Pole Princess reserves the right to cancel classes if necessary.

Make up Classes
Once a term has started, all classes within a courses as well as casual classes have a minimum 6 hour notice requirement for cancellation. Cancellations/Rescheduling classes need to be made more than 6 hours prior to your class beginning. We understand sometimes unforeseeable circumstances can arise, but we have to be strict, fair and consistent with all clients across all studios therefore NO exceptions will be made. Late cancellations and non-attendance will incur a lost session. We recommend you download our free app to manage your bookings quickly and conveniently. Search ‘Pole Princess’ in your app store. Please be aware we are usually open all public holidays except for Good Friday, Easter Sunday and Christmas Day.

Practice Sessions
Students can use the studios to practice outside of class time only during advertised practice sessions and as long as they have this service paid on their account. Use of studios outside of advertised practice sessions times is strictly forbidden unless a private studio hire has been booked & a staff member on duty has been made aware that you are occupying the room. When using the studio outside of practice times you agree that you are responsible for your own warm up, safety and agree not to instruct others within the same studio. You agree that you are aware that you are not covered under our insurance policy should you take the risk of instructing other students or practicing tricks beyond your skill level and are taking the entire risk upon yourself. You must also sign a practice waiver at reception every time you attend the studio to practice outside of supervised class times. We require you to use a crash mat at all times when attending unsupervised practice sessions. Please note that unsupervised practice sessions in the Aerial Tissu studio at Pole Princess Mitcham are not available, even with a Term Pass.

Gender and Age Limits
Please note that Pole Princess is a gender friendly studio and adults from all walks of life are welcome to do any of our classes. Pole dancing classes are restricted to people over the age of 16 years however all of our aerial hammocks/tissu and non-pole dancing classes welcome all teenagers with parents permission.
Cancellation Policy
A full refund on courses or term passes is allowed (minus the cancellation fee of $50 per course) if more than 14 days notice is given before the commencement of the course. You may also transfer your deposit to another course within the same term if there are places available. Pole Princess does not offer refunds under any circumstances once a course has commenced. It is advised that you make sure you can commit to an entire term before booking in. Pole Princess may offer a credit note if you need to discontinue classes for a medical reason but please be aware that this is not guaranteed so we recommend you make sure you're physically capable to complete each term. Any requests for a credit note/transfer must be made in writing to (location)@poleprincess.com.au.
If you have a pre-existing injury we highly recommend you get clearance to participate in this type of physical activity before you book in as we cannot guarantee transfers once a course has started. It is your responsibility to make sure you can commit to the entire duration of your course before you register for it as we cannot guarantee refunds/transfers due to changes of circumstances once a term has commenced.
Casual class passes cannot be refunded or transferred once any class on the pass has been used. If no classes have been redeemed, you may be able to transfer the pass to a friend.
In regards to Workshops and Private Lessons, as they are a one off event there are no cancellations/transfers or refunds if you change your mind or can't make it. We suggest you be certain you can make it before booking. Any class packs including (but not limited to) casual class packs & private tuition packs are not refundable or transferrable. Private Tuitions singularly or as a pack can be shared with up to three people in total however the purchaser must be present at all sessions.
We require a minimum of 24 hours notice to reschedule/cancel any private lesson. Less notice than this will result in a lost session. When purchasing a private lesson, you must book the time allocated and cannot split it up. A one hour payment for a private lesson cannot be split up into two half hour sessions for example.

Injuries and Pregnancies
If you have any current injuries that interfere with normal exercise or you may be pregnant, we require a certificate from your doctor or physiotherapist confirming you are able to participate in any of our classes. If we have granted a credit to you for an injury and you wish to return, you will need to provide a new letter from your medical practitioner stating you are now able to participate in this form of exercise again. Once a credit note is issued, should you return and re-injure yourself, a second credit will not be granted.

Age Limits and Restrictions
Pole Princess does not offer childcare services. You must be at least 16 years of age to attend our classes. Children younger than this age are not permitted in our studios and are not to be left in the reception area or the studio while you attend classes. You may be turned away from the studio should you arrive with your children as it is not a safe environment and can cause disruptions to other clients. The same applies to animals.
Children are allowed to classes advertised as ‘mums n bubs’ classes however, the child MUST be of pram age, must stay in a restricted area within the same room and you must maintain responsibility for the child throughout the session. We ask that if any child starts to cause disruption during this session, the parent quietly leaves the room to settle the infant and re-join us when the time is right.

Pole Parties
A deposit is required to secure a time & date for any party booking. Once a deposit has been made, if a booking wishes to cancel the party we require a minimum of 4-weeks notice in order to issue a refund minus a $100 admin fee. With less than 4-weeks notice, we can allow you to change your booking date once only but cannot offer a refund. We can only reserve a date for one-week until a deposit is require if you wish to secure that booking. The deposit required will need to cover the minimum number of guests required for the package you book. The balance will need to be confirmed and paid on the Monday preceeding your event.

We understand that sometimes uncontrollable circumstances affect students getting to classes on time but we ask that every effort is made to arrive on time. The warm up part of our classes are essential to help prevent injuries and therefore students arriving after the warm up will be responsible to warm up alone before joining the rest of the class.
Owners and/or Trainers reserve the right to restrict clients to a particular class type for safety reasons; and Owners and/or Trainers reserve the right to turn clients away if they do not have the correct medical clearance.

Direct Debits
In addition to our normal policy, our Direct Debit Term Passes also incurs extra conditions:

Minimum Term
Your minimum term on a Term Pass is 8-weeks as at the start of the term you are booking into. Once the minimum term has been completed, your direct debit will automatically cease. If you wish to continue into a new term, you will need to arrange a new direct debit.

There are no cancellations or suspensions on available on a Term Pass.

Direct Debit Payments
Direct debits are set to Mondays of each week of the term. When purchasing a Term Pass via Direct Debit you will need to pay the first week at the time of booking on order to secure your place in any courses. As of the second week of the term, you will then start to get charged weekly. If you wish to change your direct debit day, you will need to make sure the day your debits are made are ahead of the classes that are applied to it. For example, if you want to change your Direct Debit days to Wednesday and your classes are on Tuesdays, you will need to make payments one week in advance to cover the Tuesday class.
It is your responsibility to make sure the funds are in your account at least one day prior to deductions. If a payment declines you will not be able to attend any classes until payments have been caught up. You will also incur a failed payment fee charged by Ezidebit for every time your card declines.

Term Passes must be purchased at the location you wish to sign up to and do classes at. All services, including Term Passes are location specific meaning, if you wish to do a drop in class at another location, you will need to purchase a service for that location.

Personal Agreement
I agree that Pole Princess is in no way responsible for the safekeeping of my personal belongings while I attend class. I understand that classes may be physically strenuous and I voluntarily participate in them with full knowledge that there is risk of personal injury, property loss or death. I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against Pole Princess or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.
Pole Princess does not assume responsibility for any lost or stolen personal property. If you do become the victim of a theft, immediately report it to a Pole Princess staff member.
By booking into a class you automatically agree to the above Terms & Conditions.